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Terms & Privacy

Terms & Conditions

Submission of an online quote does not legally bind you into ordering our services. The price is for reference only and will be confirmed by a formal quotation shortly after submission.

Only on receipt of written confirmation of an order (an email is acceptable) and relevant project information, will we commence work. Written acceptance (inclusive of email) is legally binding and confirms acceptance of our fee proposal, inclusive of these terms of business.

Upon ordering our services, cancellation of any site visit within two to one working days of the agreed date and prior to arrive on site will incur a cancellation fee of 50% of the fee proposal amount. Cancellation of any site visit within one working day of the agreed date (including after arrival on site) will incur a cancellation fee of 100% of the fee proposal amount.

We reserve the right to request payment prior to issuing our reports for new clients. We expect all invoices to be paid within 30 days of the issue date. Payments not received in full within 60 days of the date of any invoice (issued in respect of this project) may attract a charge of 10% of the invoice value for debt collection services.

We hold the necessary insurance cover including substantial professional indemnity cover and documentary evidence can be provided upon request.

The fees and scope of work provided herein is based upon the information provided to us. Any variation to, or inaccuracy in, this information may invalidate the scope and fees provided and a new quote will need to be produced.

Our Terms of Business cannot be varied unless agreed in writing by one of our directors.

All quotes are valid for 90 days from the date of issue.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to provide you with pricing for our services and secondly, to provide you with our service.

We will only share your data if you give us explicit consent, we will always ask before this happens.

We will not send marketing emails to you unless we have your consent. We will give you the chance to refuse any marketing emails from us in the future.

The type of information we will collect about you is limited to the following:

  • Your Name
  • Phone Number
  • Email Address
  • Company Name
  • Company Address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

What we may contact you about:

  • Scheduling work
  • Courtesy calls regarding work previous carried out
  • Gathering any information vital to the completion of our services

The personal information which we hold will be held securely in accordance with our data policy and the law.

If you have any questions/comments about privacy, you should email us.

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A few kind words from some of our clients...

I used Pyro Fire Services to carry out the annual fire risk assessment at 10 of our schools. The service we received was spot on and the advice we received was great. The reports came through the very next day where as with other companies it’s taken a few weeks to receive them.

We’ll definitely be using Pyro again moving forward.

View on Trustpilot

Lee R - Multi-Academy Trust

A few kind words from some of our clients...

Pyro Fire provide all of our buildings within the central region with annual fire risk assessments as well as advice via the telephone when required. This helps us meet our obligations legally, and assists us with specific knowledge in a subject we are not fully familiar with. We have used Pyro Fire for many years and are extremely happy with the service they provide and would not hesitate to recommend them to.

Simon - SMS Plc

A few kind words from some of our clients...

As a business it is essential to have reliable, professional, experienced partners. Pyro Fire offer an exceptional service, combining expertise with fantastic customer service, I have no hesitation in recommending them.

Rejus - Facilities Management

A few kind words from some of our clients...

Pyro Fire are a thoroughly professional company and I would highly recommend them. I needed a Fire Risk Assessment for my company where we have 4 very large engineering fabrication workshops and adjacent office buildings. Their service was first class and also provided an online portal to edit and track remedial works. I would not hesitate to use them again.

Phil K - Industrial

A few kind words from some of our clients...

Pyro have been looking after our property portfolio for over 2+ years. The level of detail & professionalism is outstanding. From start to finish, from design to completion, the risk assessor has been so honest & detailed in his risk assessments. I have no hesitation in recommending The Pyro team for fire risk assessments.

Ryan M - Property Developer

A few kind words from some of our clients...

Pyro Fire were asked to come and review our fire doors after concerns from a previous fire risk assessment. A few days after the inspection we had our insurance company on-site who reviewed the survey and commented on the great quality of the report. A+ service and now working for one of the largest food manufacturers in the UK, we will be promoting Pyro Fire Services.

Chris M - Large Food Manufacturer

A few kind words from some of our clients...

I can recommend the Pyro Fire team with confidence as we believe them to be fire specialists that offer a quick turnaround and high quality of service at an affordable price.

Adrian M - Health & Safety Company

A few kind words from some of our clients...

Pyro Fire delivered a quality fire risk assessment on our new premises and helped identify areas to improve and regularly review, it makes life so much easier. The speed and efficiency was incredible, thank you!

Liam S - Co-working Space

A few kind words from some of our clients...

We would like to take this opportunity to thank Pyro Fire for their help on our project and we look forward to working with them again soon.

Construction Company

A few kind words from some of our clients...

Thanks to Pyro Fire for providing a cost effective quotation and detailed free advice, from working with them on other projects we have been very pleased with the level of service they keep on delivering.

Ben S - Keepmoat

A few kind words from some of our clients...

The Pyro Fire risk assessor was informative and thorough. I would definitely recommend Pyro Fire to clients and I have forwarded details to head office for future work. Very professional service.

Sue W - Multi-Tenanted Offices

A few kind words from some of our clients...

Wouldn’t recommend any other fire safety and risk assessment engineers. Their knowledge, experience and enthusiasm is far above any other.

Paul F - Maintenance Services

A few kind words from some of our clients...

We recommend all our clients and developers to Pyro Fire, their service tops all competitors in the area. If you need a fire risk assessment or any advice their team will be happy to assist. I cannot recommend highly enough!

Stephen A - Property Management

For all enquiries call the office on 0330 133 2150 or email us here

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