Terms & Conditions

Submission of an online quote does not legally bind you into ordering our services. The price is for reference only and will be confirmed by a formal quotation shortly after submission.

Only on receipt of written confirmation of an order (an email is acceptable) and relevant project information, will we commence work. Written acceptance (inclusive of email) is legally binding and confirms acceptance of our fee proposal, inclusive of these terms of business.

Upon ordering our services, cancellation of any site visit within two to one working days of the agreed date and prior to arrive on site will incur a cancellation fee of 50% of the fee proposal amount. Cancellation of any site visit within one working day of the agreed date (including after arrival on site) will incur a cancellation fee of 100% of the fee proposal amount.

We reserve the right to request payment prior to issuing our reports for new clients. We expect all invoices to be paid within 30 days of the issue date. Payments not received in full within 60 days of the date of any invoice (issued in respect of this project) may attract a charge of 10% of the invoice value for debt collection services.

We hold the necessary insurance cover including substantial professional indemnity cover and documentary evidence can be provided upon request.

The fees and scope of work provided herein is based upon the information provided to us. Any variation to, or inaccuracy in, this information may invalidate the scope and fees provided and a new quote will need to be produced.

Our Terms of Business cannot be varied unless agreed in writing by one of our directors.

All quotes are valid for 90 days from the date of issue.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to provide you with pricing for our services and secondly, to provide you with our service.

We will only share your data if you give us explicit consent, we will always ask before this happens.

We will not send marketing emails to you unless we have your consent. We will give you the chance to refuse any marketing emails from us in the future.

The type of information we will collect about you is limited to the following:

  • Your Name
  • Phone Number
  • Email Address
  • Company Name
  • Company Address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

What we may contact you about:

  • Scheduling work
  • Courtesy calls regarding work previous carried out
  • Gathering any information vital to the completion of our services

The personal information which we hold will be held securely in accordance with our data policy and the law.

If you have any questions/comments about privacy, you should email us.